Careers
Floating Customer Service Agent – Full time – Permanent
About the Role
Although GLB and OB serve different customers, both businesses are built on the same foundations: exceptional customer service, strong supplier relationships and finding the right accommodation solution for every customer.
Great Little Breaks specialises in creating memorable short breaks and holiday experiences for our leisure customers, whilst OnBusiness supports individuals and families who need accommodation during challenging circumstances such as home insurance claims, property repairs and relocations.
Whilst the customer journeys may differ, the skills required to succeed are remarkably similar. Both teams rely on:
- Excellent customer service
- Strong communication skills
- Hotel and accommodation knowledge
- Commercial awareness
- Attention to detail
- The ability to work at pace in a dynamic environment
As our businesses continue to grow, closer collaboration between GLB and OB creates opportunities to share skills, improve flexibility and build broader career development pathways across the group.
Working Hours
- 37.5 working hours per week, plus a 30 minute paid break.
- Rota across:
Monday-Friday 8am to 7pm
Saturday-Sunday 10am to 4pm
We’re looking for people who:
- Enjoy helping customers and solving problems
- Would like exposure to different areas of the business
- Are organised, adaptable and commercially aware
- Thrive in a fast-paced environment
- Want to develop a broader skill set and enhance their future career opportunities within Hotelshop UK
- Are confident using IT systems
Customer service experience, combined with a genuine passion for delivering exceptional service, is essential.
We also value a positive, can–do attitude and a willingness to learn.
What’s In It For You?
This role offers a fantastic opportunity to:
- Learn new skills across two departments
- Increase your understanding of the wider Hotelshop UK business
- Build experience in both customer service and accommodation sourcing
- Develop your commercial awareness and supplier management skills
- Create a strong platform for future progression opportunities
We offer a supportive and rewarding environment, including:
- Competitive salary from £26,000 per year
- Company Pension
- Free Flu jabs
- Healthcare Cashback Schemes
- Paid Volunteer time
- Employee discounts (hotelshopUK & Great Little Breaks)
*Qualifying periods apply
Our commitment to Inclusion
We believe diverse teams make us stronger. We’re committed to creating an inclusive environment where everyone feels valued, respected and supported to succeed. We actively encourage applications from people from all backgrounds and experiences, and we’re happy to make reasonable adjustments throughout the recruitment process.
Apply Now
If you’re looking for a fresh challenge and would like to become part of a truly collaborative role spanning two key areas of our business, we’d love to hear from you. Please send your CV and a covering letter, including the job you would like to apply for in the subject line, to the HR team: hrsupport@hotelshopuk.com
To apply: please email your CV together with a covering letter, stating the job you would like to apply for in the subject line, to HR Department: hr@hotelshopuk.com
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