Our Corporate Social Responsibility and Sustainability vision links with our company mission, vision and values and is to…
Broaden the impact of the DELIGHT values we hold dear
MD Statement
I am all too aware that no organisation operates in isolation. Indeed, our business prides itself on the relationships it builds, and interaction it has with, employees, customers, suppliers and stakeholders. Our Double delight Sustainability plan is about managing these relationships to produce an overall positive impact on society, whilst adding value to the business and those involved with it.
When the business began in 1999 it was based on a promise to delight our customers – not an idle boast since 98% of customers say they would recommend and use the company’s services again.
I have always believed that the staff are key to our success and am confident that they will embrace the initiatives outlined in our plan with the same enthusiasm and dedication that they have delivered to the growth of the company
Alongside this year’s activity we will be working with our stakeholders to develop our plans for the next five years still further and I look forward to hearing all the views.
Yours sincerely
Diana
Diana Evans, Managing Director
Sustainability has become a key part of our business operations and behaviours and we have set out a clear and simple plan below of how we are going to tackle sustainability.
We have already switched to a hybrid company car fleet, engaged in social and eco-friendly purchasing. We have pledged to switch to green energy across our sites with our head office already now using Ecotricity energy – the greenest energy supplier in the UK.
Hybrid car fleet
Eco friendly purchasing
Green energy
LED lightbulbs
Compost bins
Recycling
fundraising
School / colleges
To find out more about our Sustainability initiatives please click here:
Environmental
To minimise any adverse effects of what we do and how we operate that these subsequently may have on the environment.
Our commitment:
- To minimise our Co2 emissions from our operations
- To reduce our waste
- To increase our recycling
- To increase our purchasing from social enterprises and sustainable suppliers
- To offer more sustainable solutions to our customers and clients
A dedicated team to maximise not only your revenue, but brand awareness and exposure too.
Social:
Delighting our stakeholders by continuously improving our working, ethical and social practices
Our commitment:
- To maintain our IIP Gold approved employer standard (think we should relook at BEST accreditation now this is becoming more relevant and modern)
- Be recommended as a great place to work
- Promote an inclusive workplace and be seen as an employer that embraces our responsibilities with regards to employee well being, sustainability and diversity
- Provide our staff with a work place that is not only professional but fun, whilst encouraging personal development and innovation
- Be noticed by our clients and customers for our excellence in customer service and innovation to continuously add value
- Drive awareness on sustainability and sustainable options to all of stakeholders, our customers, staff and our suppliers both through our own efforts and achievements and also through education.
Be seen as a “giving” organisation to our local community and wider charitable organisations
Governance:
To ensure we lead the company with transparency, integrity, and compliance.
Our commitment:
- Ensure all policies are up to date and reviewed annually in line with new ethical practices
- Annually review our key suppliers social and environmental practices to ensure they remain inline with our overall company commitment framework
- Lead our company with a diverse and open management structure
- Ensure all staff are paid in according to National Living wage and all can participate in a reward programme when the company overachieves
- Regular and formal analysis of the macro and micro business environment of potential business risks and opportunities
As a company, we want to give back and we are delighted to support St Richards Hospice as our charity of the year. The charity was voted for by our staff and is a local charity that has touched the hearts and lives of many of our team. We have pledged to support through fundraising activities and volunteering days.
Carbon literacy training
We are committed to educating our staff to develop a carbon literate workforce, and are delighted to be working with Positive Planet and The Carbon Literacy Project to do this.
Evidence shows that undertaking carbon literacy training can reduce an individuals carbon footprint by 10-15%. We are dedicated to training our staff, partners and suppliers to have a positive carbon reduction impact across our supply chain.
We are proud that we are now a Silver Carbon Literate Organisation and can move towards developing a further strategy to become Gold Accredited.
Our Green Team
As part of our ongoing initiatives and commitment to sustainability we have an in-house GREEN team committed to sustainability who spearhead the way for all environmental, initiatives and ideas. We are committed to driving awareness of sustainability and the impact of carbon emissions across our work force and to our external stakeholders.
Specific training and awareness drives are some of the key initiatives we are working on. We believe that culture and education have to change in order for us as a community to try and drive change.
Energy
Eco-friendly purchases
Compost
Wild garden
Our Care Team
We talk about working hard and playing hard which is why we have a dedicated team with a specific focus on employee well being and social activities. Our Care team members undergo Mental Health first aid training and offer advice and support where possible to team members in time of needs.
This maybe a walk in the park or over one of our care drop in coffee sessions. They also manage our social budget and plan our staff fun days and parties. Whether it be a ramble and pint, silent disco, casino evening or family fun rounders BBQ we try to cater for everyone!
