Careers

The role will be focused on offering a central point of contact for our client’s agents to assist them with back office questions and queries, existing reservations/amendments, extranet queries, PTR / ATOL queries and travel restrictions. This is role is ideal for those with a passion for travel, have travel agency experience and have an understanding of basic travel regulations.

Training/Guidance also plays an important role within this team and the types of calls that will be handled. A customer focused consultative approach is key with a key objective on customer satisfaction on the handling of the call /enquiry.

• 40 working hours per week, including a 30 minute paid break.

• Rota across:

Monday-Friday 8am to 7pm

Saturday-Sunday 10am to 4pm

• Are customer-focused, with strong training/guidance skills

• Stay focused and professional in a fast paced environment

• Can manage competing priorities and work accurately

• Communicate clearly and build strong relationships

• Are confident using IT systems

Customer service experience, combined with a genuine passion for delivering exceptional service, is essential.

We also value a positive, can–do attitude and a willingness to learn.

• Competitive salary from £26,000 per year

• Company Pension

• Free Flu jabs

• Healthcare Cashback Schemes*

• Paid Volunteer time

• Employee discounts (hotelshopUK & Great Little Breaks)

*Qualifying periods apply

We believe diverse teams make us stronger. We’re committed to creating an inclusive environment where everyone feels valued, respected and supported to succeed. We actively encourage applications from people from all backgrounds and experiences, and we’re happy to make reasonable adjustments throughout the recruitment process.

If you’re passionate about customer service, we’d love to hear from you. Please send your CV and a covering letter, including the job you would like to apply for in the subject line, to the HR team: hrsupport@hotelshopuk.com