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Careers

hotelshopUK is an award-winning leisure and business travel agent, established since 1999, renowned in the industry for our customer service and delight work ethos. We provide a variety of services including contact centre solutions, corporate travel services and UK short breaks.

hotelshopUK is committed to quality and delivering exceptional service by not only delighting our customers and clients, but also our suppliers, staff, and local community. We are members of Advantage Travel, HBAA, ABTA and are ISO 9001:2015 accredited.

Award Winning Employers

hotelshopUK was honoured to accept the Herefordshire and Worcestershire Chamber of Commerce Employer of the Year Award 2024.

This accolade is a testament to our unwavering commitment to staff happiness and development. We invest in continuous learning opportunities, foster a supportive and inclusive workplace culture, and prioritise the well-being of our team members.

Being chosen for this award was not just a recognition of our achievements but also an affirmation of our dedication to creating an environment where every employee feels valued, empowered, and inspired to reach their full potential.

10 reasons to work at hotelshopuk

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Fun and professional place to work

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Hotelshopuk hero

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Training and Development

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4

Fair wage and company bonus scheme

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Private Health Scheme – free dental and opticians

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Exclusive employee discounts to UK breaks, hotels, theatres and attractions

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Giving Back – sustainability and charity of the year

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Parties and Social

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Flexible working

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Have your say:

Perks and Quirks:

Competitive salary and bonus scheme
Training and development
Health Cash Plan
Extra holiday for years of service
Social events
Parties
Flexi working where possible
Fundraising & volunteering
Familiarisation trips
Work pension scheme

Our culture

Lets let the team do the talking –

Staff responses to a recent survey:
“Describe our culture in one word – expand if you want to!”
“Inclusive –

Everyone is included and recognised in the business and it’s success. Despite troubled world and local problems, it always feels like a team effort.”

“Considered –

You are happy to work with all of us, no matter if one of us has a disadvantage, you give it a go and always do your best you can.”

“People –

Concentrates on developing.”

“Team! –

We always pull together and work closely as a Team/Teams, everyone always supports one another no matter what department we are in.”

“Delight –

Everyone very focused on shared culture and values.”

“Fun –

Everyone makes things bearable and positive attitudes even when going through tough times.”

“Assured –

I feel this sums up my belief in the Management Team, The Future, My own Role and the Diversification of the different business areas.”

“Engaging –

Management converse with all employees across the company, engaging at all levels.”

“Community –

I have never worked for a company where senior management will know their staff by name. HSUK is a tight family with a real community feel. I know if I have any problems, there is someone at work to speak, Manager, HR, Colleagues.”

“Ethical –

I think most employers don’t tend to care much for their employees and only see dollar signs. HOTELSHOPUK care about the welfare of their employees and how work effects their well-being / life. They are a fantastic employer / company to work for.”

“Positive –

Team members from all levels and departments working together and creating a positive working environment.”

“Family –

Working for this company feels like working with family, everyone is really giving and supportive to each other.”

“Positive –

There’s always an extra effort made to ensure everyone is feeling happy and motivated, even during difficult situations (e.g. the global pandemic).”

Job vacancies at hotelshopUK

Unfortunately, we do not have any job vacancies at this time.

If you would like to be considered for any future vacancies, please email your CV and cover note to HR@hotelshopuk.com and we will be in touch if anything else should become available. Thank you.

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Job vacancies at Rapid Relocate

To view our current job vacancies at Rapid Relocate, please click the button below:

Click here for the Rapid Relocate careers

If there is nothing currently available, please do email your CV and cover note to HR@hotelshopuk.com and we will be in touch if anything should become available.

Can’t see the job you want? Get in touch anyway –

Get in touch

Read some of our team’s career stories:

Matt Jancey
Matt Jancey – Systems & Security Manager. HotelshopUK Group

I joined hotelshopUK in April 2008, where I was part of the call centre team, handling inbound calls from customers. Within a few months, I’d been promoted to Team Leader, and eventually Senior Team Leader, with responsibility for managing the team’s performance on a day-to-day basis. During this time, our MD recognised that I was good with computers and ‘techy stuff’ and in 2011 was offered the opportunity to join our burgeoning technical team as IT Support. This varied role greatly helped to develop my IT skills and business knowledge and I eventually progressed into the role of junior developer, where I had chance to use programming languages such as SQL and VB.net to enhance company systems and processes. After several years in different roles within the IT team, I was offered the position of Facilities Manager, which included responsibility for company buildings and infrastructure in addition to my IT duties. Today, I hold the role of Systems and Security Manager, where I lead the company’s internal IT team in supporting and developing business systems and infrastructure. I also head up the company’s information security and business continuity functions, as well as designing and producing Management Information reports for many of our clients. Elsewhere, being part of the Company’s Green Team gives me chance to help shape and develop our approach to environmental issues and sustainability.

Throughout my time with the company, the management team have always been incredibly supportive and helped me to reach my goals, whether through external training, internal coaching or ‘on-the-job’ experience. Having the chance to develop my career with a single company has been a really rewarding experience and I can’t imagine doing this anywhere else. The workplace community is great too – whether you need assistance with a task, want to bounce some ideas around, or just need a shoulder to cry on, there’s always someone willing to help out. At times it really is like having one big family around you! There’s always something happening in the social calendar as well, and I’ve lost count of the amount of times I’ve donned fancy dress for our annual staff parties!

Emilia Winiarska
Emilia Winiarska – HR Administrator. HotelshopUK Group

I first started working for HotelshopUK as a reservation agent in February 2020. I quickly got to know the systems and a month later due to the pandemic, I was unfortunately furloughed.
The management were nothing but supportive and ready to answer any questions/queries that I had! The whole company stayed in touch via zoom updates and MD updates sent via an email. We were able to share how we were spending the isolation and support each other throughout, which I found very touching and helpful in this difficult time!

Upon returning to work, I decided to apply for a Claims Handler Role within the emergency accommodation department. I was successful and started in July 2020. From there, I developed my communication and organisational skills as well as growing strong relationships with colleagues and management. After a year in the emergency accommodation team, an exciting new opportunity arose within our HR department. I joined our HR and Quality Manager in October 2021 and started my new journey as a HR Administrator. My ongoing development included completing and passing my ILM Level 3 training in HR, attended various webinars, HR forums and more! I am continuing to gain qualifications within the company.

Dawn Priddey
Dawn Priddey – Head of Groups and Meetings. HotelshopUK Group

I joined HotelshopUK in February 2010 as a part-time customer service agent. It did not take long before I joined full time and within a few months was promoted to team leader for Great Little Breaks. My career progressed when I moved departments to work in the sales team for the company’s corporate division. I am now Head of Groups and Meetings within another team where I have been for the last two years. HotelshopUK is a great place to work – it feels like having your family around you every day as everyone you work with is very pleasant and the Directors make you feel welcome and are very approachable. They keep us updated with what is happening to the company and always ask our opinions.  We have a great pension scheme, discounts on hotel stays and most of all a company bonus scheme. Our HR team is always on hand to help with personal and work matters as well as our Care team. I can honestly say that HotelshopUK may be my workplace until the day I retire and would recommend working here to anyone.

Mary Skeys
Mary Skeys – CRO Assistant Manager. HotelshopUK Group
I joined HotelshopUK in December 2019 as part of a recruitment drive for a new contract that they had won. I came from a job that was customer service based but had no office experience. I could tell the company was very friendly and I was made to feel at ease straight away.
The training and support they offered was amazing and I soon settled into working in an office environment. I started as a customer service agent and was encouraged to apply for a customer service supervisor role and the company arranged for me to be put on a Leadership course to assist me with my new role. My managers and the directors have supported me to progress and continue to develop through the company which has allowed me to achieve the role that I am currently in of Assistant Manager. HotelshopUK makes you feel as though you are part of a family; they support and care about each staff member and recognise hard workers and those who show DELIGHT Values with schemes including Hero of the Month. I am part of the Care Team where we offer mental health support and have also been trained as a First Aid for Mental Health. I have been involved in various charity events including Santa Dash, Christmas Tree collecting and Fancy Dress for Halloween. It really is a place to grow and experience new things!
Ned PHillips
Ned Philips – Great Little Breaks Leisure Sales Manager . HotelshopUK Group

I started at HotelshopUK as a full-time customer service agent in September 2013.  The job varied every day with, with answering calls for several different clients.  I particularly enjoyed working for our Emergency Relocation client, and in April 2015 I was promoted to Emergency Relocation Supervisor.  This role helped start my career development, as I undertook more responsibilities including account management.

In April 2017, I began my career in the Sales team for Great Little Breaks as a Sales Assistant where I quickly progressed to Sales Executive in April 2018.  Since July 2018 I have had the position of Leisure Sales Manager. My responsibilities include recruiting new hotels and managing existing clients for our leisure arm, creating exciting short breaks for our customers.  In the last few years, I have been lucky enough to visit and stay in many new locations and hotels as part of my job role, including Belfast, Aberdeen, East Anglia, Harrogate, Devon, and Dorset!

The Management team at HotelshopUK have supported my career throughout the decade that I’ve been with the company and continue to do so with internal and external training programmes designed to help me develop my sales and management skills.HotelshopUK is a great place to work as career progression available and there is always a friendly face to talk to – no matter what you need!