With a proven and successful background of working with hotels and attractions to provide both short and long term support in their customer journey – we are pretty sure there isn’t a problem we haven’t yet tackled.
We know how important it is to your customers experience a high quality service from the outset so whether it is helping improve the speed your calls are answered, or driving conversion and average booking value our team are on hand to help. Depending on your area of support we have specialist teams to support with the following:
- Individual Reservations
- Reservations Admin
- Groups & Tour requests
- Conference & Meeting enquiries
Whether you’re an attraction, independent hotel, or small-medium sized hotel group we can tailor our team and solution to fit.
Some of the reasons to outsource:
- Reduce costs
- Reduce HR and central support
- Allow your front of house staff to focus on the customer
- Remove stress of recruitment, training, holiday cover
- Work with dedicated KPI’s for measurement and service improvement
- Sophisticated Cloud based telephony and MI to aid decision making
