Careers

Please note this position is a Maternity Cover contract for a duration of 9 months, with the potential to be extended &/or becoming a permanent position, subject to availability.

About the Role:

We are looking for a Groups & Meetings Reservation agent to manage meeting, conference, and group enquiries from initial contact through to contract stage. Acting as the key point of contact throughout the booking journey, you’ll build strong client relationships, understand customer requirements, and create tailored proposals that convert enquiries into confirmed business.
Working closely with the hotel’s operational teams, you’ll ensure all booking details are accurately documented and communicated before seamlessly handing over confirmed events for delivery.
This role is ideal for someone who enjoys sales, relationship building, and attention to detail, with a passion for creating great first impressions and securing new business.

Working Hours

• 37.5 working hours per week, with an additional paid 30-minute break each day
• Rota across:
Monday-Friday 8am to 6pm

We’re looking for people who is:

• Passionate about delivering exceptional customer service.
• Confident communicators who enjoy building relationships with clients and colleagues.
• Highly organised with excellent attention to detail.
• Able to manage multiple enquiries and priorities in a fast-paced environment.
• Professional, personable, and committed to creating positive first impressions.
• Comfortable working with systems, contracts, and administrative processes.

Customer service experience, combined with a genuine passion for delivering exceptional service, is essential.
We also value a positive, can–do attitude and a willingness to learn.

We offer a supportive and rewarding environment, including:

• Competitive salary £26.6k – £27.4k
• Paid daily break
• Profit share scheme
• Monthly incentives
• Healthcare Cashback Schemes*
• Training and Development Opportunities
• Employee discounts (hotelshopUK & Great Little Breaks)

*Qualifying periods apply

Our commitment to Inclusion

We believe diverse teams make us stronger. We’re committed to creating an inclusive environment where everyone feels valued, respected and supported to succeed. We actively encourage applications from people from all backgrounds and experiences, and we’re happy to make reasonable adjustments throughout the recruitment process.

Apply Now

If you’re passionate about hospitality, enjoy building relationships, and take pride in delivering outstanding customer experiences from the very first enquiry, we’d love to hear from you.
Please send your CV and a covering letter, including the job you would like to apply for in the subject line, to the HR team:hr@hotelshopuk.com