Careers

Please note below position is not a remote one. The ‘Hybrid’ element of the job title refers to working across two reservation teams.

 

About the Role:

Are you passionate about delivering exceptional customer service and creating memorable booking experiences? We’re looking for a Hybrid Individual, Groups & Meetings Reservation Agent to join our CustomerHubUK team.
In this varied and rewarding role, you’ll manage enquiries across individual reservations, group bookings, meetings and events, guiding customers from initial enquiry through to confirmation. You’ll provide expert advice, create tailored solutions, build lasting customer relationships and help maximise conversion opportunities through a proactive sales approach. Working closely with hotels, revenue teams and account managers, you’ll ensure every booking is handled with accuracy, professionalism and attention to detail. No two days are the same, making this an ideal opportunity for someone who enjoys a fast-paced environment and thrives on delivering outstanding service.

Working Hours

• 37.5 working hours per week, with an additional paid 30-minute break each day
• Rota across:
Monday-Friday 8am to 6pm

We’re looking for a person who is:

• Passionate about delivering exceptional customer service.
• Confident communicators who enjoy building relationships with clients and colleagues.
• Highly organised with excellent attention to detail.
• Able to manage multiple enquiries and priorities in a fast-paced environment.
• Professional, personable, and committed to creating positive first impressions.
• Comfortable working with systems, contracts, and administrative processes.
• Adaptable and comfortable working across individual reservations, groups, meetings and events.

Customer service experience, combined with a genuine passion for delivering exceptional service, is essential.
We also value a positive, can–do attitude and a willingness to learn.

We offer a supportive and rewarding environment, including:

• Competitive salary £26.6k – £27.4k
• Paid daily break
• Profit share scheme
• Monthly incentives
• Healthcare Cashback Schemes*
• Training and Development Opportunities
• Employee discounts (hotelshopUK & Great Little Breaks)

*Qualifying periods apply

Our commitment to Inclusion

We believe diverse teams make us stronger. We’re committed to creating an inclusive environment where everyone feels valued, respected and supported to succeed. We actively encourage applications from people from all backgrounds and experiences, and we’re happy to make reasonable adjustments throughout the recruitment process.

Apply Now

If you’re passionate about hospitality, enjoy building relationships, and take pride in delivering outstanding customer experiences from the very first enquiry, we’d love to hear from you.
Please send your CV and a covering letter, including the job you would like to apply for in the subject line, to the HR team:hr@hotelshopuk.com