Our Mission, Vision and Values
Our Mission Our aim is to delight our customers and partners with the highest quality, value and service. We are committed to finding or creating the best deals for our leisure customers, offering flexibility and accountability to our corporate and CRO customers and delivering a caring, efficient and fast response to our emergency relocation customers. We will achieve this through:
- Providing high quality service to hotels through our detailed market understanding and our personalised, flexible service. Our aim is to become their trusted marketing partner.
- Offering unbeatable breaks in a wide range of UK accommodation, by providing excellent value and top quality service. Our aim is to become the ‘go to place’ for great deals or personalised service.
- Offering a flexible and comprehensive booking service to our corporate clients with detailed Management Information to enable them to retain ultimate control of their travel policies.
- Providing a caring, personalised, 24x7, 365 days of the year, rapid response to emergency accommodation requests.
Vision Our vision is to "Profit through Delight" It puts the concept of "go-ing the extra mile" to delight our customers at the heart of what we strive to do. Our benchmark for all of our activities (existing and future) is that while providing noteworthy services/experiences we will ensure that we are rewarded for our work by making a profit.
Values Our company values underpin our working philosophy and guide our behaviours. These values are as follows:
- Dedicated – to excellence in customer service
- Enthusiastic – have passion for everything we do
- Likeable – friendly and fun
- Improving – always seeking to enhance the quality of everything we do
- Giving – generous and warm hearted
- Hungry – for success
- Teamwork – communicate at all times